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Privacy Policy

ESH 800 Home Health LLC ("ESH 800", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, integrity, and security of all personal and health information entrusted to us.

This Privacy Policy applies to all users of ESH 800's website, communication channels, and healthcare services.

1. Our Commitment

ESH 800 processes personal and health information in accordance with applicable laws, regulations, and standards, including but not limited to:

  • Dubai Health Authority (DHA) regulations
  • NABIDH Health Information Exchange requirements
  • UAE Personal Data Protection Law (PDPL)
  • UAE Cybersecurity and Data Protection requirements
  • Applicable UAE Federal and Emirate-level healthcare regulations and data protection regulations applicable

By accessing our website, using our services, or providing your personal information, you acknowledge and agree to the following terms and conditions

2. Information We Collect

We may collect:

A. Personal Information

  • Full name, date of birth, gender, nationality
  • Emirates ID and passport information
  • Contact details and residential address
  • Email address
  • Emergency contact information

B. Health Information

  • Medical history
  • Diagnostic, clinical, treatment, assessment, and progress reports and notes
  • Prescriptions and treatment records
  • Laboratory and diagnostic results

C. Insurance Information

  • Insurance provider details and card copies
  • Policy numbers and authorization approvals
  • Claims and billing information

D. Digital Information

  • Device, browser, and operating system information
  • IP address and website activity
  • Location, date, and time access data (where consented)
  • Cookies and tracking technologies
  • Operating System

3. Purpose of Data Collection

Your information may be used for:

  • Appointment scheduling, registration, identity verification, record management, and service coordination
  • Clinical assessment and treatment
  • Healthcare delivery and provision of medical care
  • Insurance processing, eligibility verification, claims submission, and approvals
  • Regulatory reporting, record management, and NABIDH integration
  • Patient communication
  • Quality improvement, internal audits, and safety monitoring
  • Legal and regulatory compliance

The information shall be stored and disclosed with complete confidentiality as per the regulations of the regulatory bodies for healthcare purposes, insurance processing, legal and regulatory requirements and in emergency situations to ensure timely assistance and safety of the patient

4. Data Sharing

ESH 800 may share your information only when necessary with:

  • Licensed healthcare professionals
  • DHA-authorized systems and the NABIDH platform
  • Insurance providers
  • Diagnostic partners
  • Regulatory authorities
  • Technology vendors bound by confidentiality obligations
We do not sell personal or medical information.

5. Data Security

ESH 800 implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Likewise all data regarding electronic communications occurring through our platforms is maintained with efficient security measures as required by the applicable regulatory bodies.

6. Patient Rights

Subject to applicable laws, patients may request:

  • Access to records
  • Request for information and Correction of information
  • Withdrawal of certain consents
  • Clarification regarding processing activities
  • To provide feedback and submit complaints

7. Retention of Records

Medical records are retained in accordance with DHA and applicable UAE regulatory requirements.

8. Cookies and Analytics

Our website may use cookies and analytical tools to improve functionality and user experience, analyse website traffic, and support security measures. You may modify your browser settings to restrict cookies, although certain features may become unavailable as a result.

9. Third-Party Links

Our platforms may contain links to external websites. ESH 800 is not responsible for the privacy practices, content, or security measures of third-party websites. Please review the privacy policies of any external websites independently.

10. Children's Privacy

Where services are provided to minors, personal information may be collected from parents, legal guardians, and/or authorised representatives. Applicable consent requirements are determined by the relevant regulatory body.

11. Policy Updates

ESH 800 reserves the right to amend this Privacy Policy at any time. Updated versions will be published on our website.

12. Contact

For privacy-related inquiries, users may contact ESH 800 through the official communication channels listed on our website.

13. Disclaimer

This Privacy Policy is intended to support compliance with applicable UAE regulatory bodies, including DHA requirements, and does not replace legal advice. ESH 800 reserves the right to amend this Policy to reflect changes in applicable laws, regulations, and operational requirements without prior notice.