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Terms & Conditions

1. Acceptance

By accessing, registering, booking services, or using any ESH 800 platform, users acknowledge that they have read, understood and agreed to be bound by the Terms and Conditions set forth by ESH 800 Home Health LLC.

2. Services

ESH 800 provides healthcare services including but not limited to:

  • Doctor Home Visits
  • Super-Specialist Consultations
  • Nursing Care
  • Wound Care
  • IV Therapy
  • Elderly Care
  • Mother & Child Care
  • Diabetic Care
  • Laboratory Diagnostics

3. Appointments

All appointments are subject to:

  • Clinical Appropriateness
  • Resource Availability and Confirmation
  • Professional Availability
  • Operational Feasibility

ESH 800 reserves the right to reschedule appointments when necessary and doesnt guarantee immediate appointment confirmation as its solely based on availability.

4. Patient Obligations

Users agree to:

  • Provide Accurate Information
  • Disclose Relevant Medical History
  • Follow Treatment Recommendations
  • Treat Healthcare Personnel Respectfully
  • Comply with Applicable Laws

5. Eligibility Of Services

To avail services from ESH 800, patients shall provide accurate information including but not limited to personal, medical, clinical eligibility for insurance, medication details, allergies, existing condition, etc.

Patients remain responsible for co-payments, deductibles, non-covered services and rejected claims and ESH 800 shall not be liable for any such matters for any legalities or payments ESH 800 reserves the rights to decline service requests that are clinically inappropriate, unsafe, unlawful, has discrepancy in identification verification, out of scope services, etc

6. Professional Judgement

All clinical decisions, recommended treatment plans and their modifications remain the sole responsibility of licensed healthcare professionals.

Healthcare professionals may decline, modify, postpone, or discontinue services if deemed clinically necessary.

7. Intellectual Property

All website content, trademarks, software, graphics, text, logos, images, videos, documents, forms, materials, etc remain the exclusive property of ESH 800.

8. Home Visit Requirements

Home healthcare services are not substitutes for emergency medical treatment, inpatient admission or intensive care services.

Patients receiving home healthcare services agree to :

  • Provide and maintain a safe and accessible environment for care.
  • Cooperate with treatment and procedures, follow the provided instructions, and ask questions if clarification is needed.
  • Provide accurate and complete information to healthcare professionals.

9. Fees and Charges

Service fees, including applicable taxes, may vary depending on the type of service availed, clinical requirements, location, duration and frequency of service, doctor specialty, and insurance coverage.

Payments may be accepted by card or cash, either before or after the service is provided, depending on the payment option selected and its availability for the specific service.

10. Website Usage

Users agree not to:

  • Misuse the website.
  • Attempt unauthorized access to any systems or accounts.
  • Introduce malware, viruses, or other harmful code.
  • Violate any applicable laws or regulations.
  • Interfere with the operation, security, or functionality of the website.

ESH 800 reserves the right to restrict or terminate access for users who violate these Terms.

11. Limitation of Liability

ESH 800 shall not be liable for delays or interruptions, indirect or consequential damages, loss of profits, loss of business opportunities, or other losses resulting from circumstances beyond its reasonable control.

Nothing in these Terms limits or excludes any rights or protections available under applicable law.

12. Force Majeure

ESH 800 shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including:

  • Natural disasters
  • Government actions
  • Public health emergencies
  • Epidemics or pandemics
  • Civil unrest
  • Utility failures
  • Telecommunications disruptions

13. Feedback and Complaints

Patients may submit feedback or complaints through the following channels:

  • Telephone
  • Email
  • Website contact forms
  • Written correspondence

ESH 800 is committed to fair, transparent, and timely complaint resolution. All complaints will be managed in accordance with the Company's Complaints & Grievance Policy.

14. Medical Disclaimer

The information available on the website is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

No information available on the platform should be used as a substitute for consultation with a qualified healthcare professional.

In the event of a medical emergency, immediately contact emergency medical services or proceed to the nearest emergency department.

15. Amendments

ESH 800 reserves the right to revise or update these Terms at any time without prior notice. Any changes will become effective upon publication on the website.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.